Secureworks at Your Side
Only Secureworks provides 24/7 direct access to expert and highly trained SOC analysts in under 90 seconds. Threat Hunters, Responders, Customer Success Managers, and others surround your organization to keep cyberthreats at bay.
Winning the Fight With You
With direct access to our experts exactly when you need it, the Secureworks team works seamlessly with your in-house staff to help uncover and mitigate threats across your environment.
Unmatched Expertise
Expertise built from over two decades of operating global customer SOCs.
Comprehensive Coverage
24/7 coverage across your environment, including endpoint, network, and cloud.
Strategic Guidance
Teams work with you to continuously improve your security maturity and assess your security posture.
Unlimited Access to SOC Analysts in Less Than 90 Seconds
Our SOC analysts have an average of five years of experience. Unlike other MDR providers, your team collaborates with ours in the same open and transparent platform with direct, unlimited access exactly when needed.
Collaborative Security
Secureworks MDR customers aren't restricted to working through a single intermediary. With direct access to SOC Analysts, Customer Success Managers, Threat Hunters, Researchers and Responders, Secureworks experts are an extension of your team.
Unmatched Expertise
- Global SOC Analysts have an average of 5 years experience and extensive certifications
- Secureworks Counter Threat Unit™ researchers actively monitor hundreds of threat groups
- Threat Hunters perform 1000+ hunts annually to discover stealthy threats
- Unlimited access to our Incident Response team with thousands of real-world engagements annually
Comprehensive Coverage
- 24/7 continuous monitoring across endpoint, network, cloud, identity, email, and other connected systems
- Rapid time to value, with complete onboarding in days, not weeks or years
- Unlimited incident response for connected systems, with one year of log management included
- Extended coverage available with Taegis™ ManagedXDR Enhanced, Taegis ManagedXDR Elite Threat Hunting, and Services
Strategic Guidance
- Customer Success Managers help you establish and meet goals, and provide continuous improvement recommendations
- Available workshops, testing, and custom rule creation to accelerate security maturity
- Access to Executive Briefings and proprietary threat research from our Counter Threat Unit (CTU)