The Heart of Security Operations
The Secureworks Security Operations Center (SOC) brings together seasoned experts and a leading XDR platform to reduce risk through rapid threat detection and response.
We Put the Security in Your Operations
The global Secureworks SOC team provides 24x7 coverage for large enterprises and small-to-midsize organizations around the world.
Experienced Team
Skilled team with an average of 5 years’ experience.
On Demand Access
Access a SOC analyst in less than 90 seconds through in-console chat.
Full Transparency
Our customers and SOC analysts work in the exact same platform.
Navigating Cybersecurity with an Effective SOC
Learn about the role of today’s modern SOC, considerations for evaluating SOC types, and how to measure SOC effectiveness.
The Power of Human Intelligence + Security Analytics
Having run SOCs globally for decades, Secureworks combines an expert team with proven processes and a SecOps platform that was purpose-built based on real-world experience.
Experience Matters
- Global SOC Analysts have an average of 5 years’ experience, with certifications including GREM, OSCP, GCFA, GCIA, eJPT, and more
- No “level 0” employees, with a minimum of 1 year in a SOC or similar real-world experience for entry level positions
- All new hires receive extensive training on security topics, lab exercises, and Secureworks systems
- All SOC employees receive ongoing training, including collaboration with the Secureworks® Counter Threat Unit™ (CTU™) and Incident Response teams
Collaboration Built In
- 24x7 unlimited access to live SOC team support in less than 90 seconds
- Secureworks MDR customers use the same platform interface as our SOC analysts for seamless collaboration and visibility
- Access to rich investigation findings, CTU research, direct chat with Secureworks analysts, and applied threat intelligence
- Interfaces designed by our User Experience team alongside customers, analysts, and IR experts to make work efficient and intuitive
Technology For Your Benefit
- Easy to use automation, visualizations, and a powerful query engine let analysts quickly create investigations and respond to incidents
- Hundreds of AI models leverage proprietary data and thousands of real-world investigations to perform automated threat detections, prioritize threats & draft incident summaries.
- Built in SOAR functionality to further accelerate response actions and quickly mitigate risk
- One year of log management from connected systems included provides valuable data and context for our team and yours
Award Winning Managed Detection & Response
Secureworks MDR solution, Taegis™ ManagedXDR, delivers 24x7 monitoring from the Secureworks SOC team plus direct access to the Taegis XDR platform. Find out why there’s no better way for MDR to be delivered.
Related Resources
See How Secureworks Delivers MDR the Right Way
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