Episode 19: In Your Corner 24/7: The Right Expert for Every Problem
Date: April 17, 2024
Guests: Matthew Mills, Security Operations Team Lead, Secureworks
Total Playtime: 15:21
What We'll Cover:
- How Secureworks supports – and listens to – its customers
- Our expert-driven approach to solving problems
- Different support options and service levels
- What sets us apart from other providers
- How this makes a difference to our customers
In managed detection and response (MDR), not all solutions are created equal. Alongside different scope and technology, the quality of support can vary greatly. In this episode, we take a look at what sets Secureworks apart, guided by Security Operations Lead Matt Mills. Matt explains what makes our approach so unique – namely, fast and direct round-the-clock access to the right Secureworks expert. Whether it's a SOC analyst, threat hunter, or a multidisciplinary team, customers can be sure they'll always have access to the right expertise. Find out how this works in practice and what difference it makes to our customers. And learn why Secureworks was named an MDR leader in a recent Forrester Wave.