Customer Support
Find the Support You Need To Get the Most Out of the Taegis Platform
Security Operations Center (SOC)
The global Secureworks SOC team provides 24x7 coverage for large enterprises and small-to-midsize organizations around the world. We combine an expert team with proven processes and an open XDR platform built for collaboration, and Taegis customers enjoy access to live SOC team support in less than 90 seconds.
Customers logged into the Taegis platform can also visit the help center.
Open a Chat
Taegis XDR / ManagedXDR
- Click the Chat button in Taegis (bottom right corner)
- From Choose a Department select Product Support (Taegis platform inquiries) or Security Analysis (cybersecurity inquiries)
Taegis VDR
- Click the Question Mark icon (upper right corner)
- Select the 'Chat' option
Create a Ticket
- Select the Question Mark icon (upper right corner)
- Select 'Submit a Help Request' from the dropdown
- Select 'Support Request' from the 'Choose Your Issue' dropdown
Call Support
- USA: 855-525-7497
- UAE: 971-800-03-209-49
- Australia: 61-1800-841-623
- United Kingdom: +44 (0) 808-196-0816
- France: +33 (0) 0800-992458
- France Mobile: +33 (0) 0800-992458
- Japan: 081-0066-33-814511
- Netherlands: +31 (0) 0800-0227603
- Norway: +47 (0) 800-10405
- Saudi Arabia: 966-800-8-110631
Report a Vulnerability
To protect businesses and organizations across the globe, it is critical that the broader community of IT and security professionals report vulnerabilities as soon as they are recognized. This allows industry experts to get to work on appropriate action to resolve the vulnerability you may have discovered.
Reporting a General Vulnerability
If you are aware of a potential general security vulnerability, we encourage you to contact CERT® Program.
Reporting a Secureworks Vulnerability
If you are aware of a potential security vulnerability with any Secureworks technology, we encourage you to contact us immediately at [email protected]. Once your communication is received, Secureworks personnel will contact you.
Note: This email address is not intended to reach technical support for any Secureworks services. Taegis product support inquiries should be directed to [email protected]. VDR product support inquiries should be directed to [email protected].