Summary
- MSSPs who offer Managed XDR can provide greater value to their customers
- Managed XDR helps MSSPs stand out in a crowded marketplace
- Partner with Secureworks® through our MSSP Program, and you’ll own the relationship with the customers
When most people think of MSSPs, they usually think of a small number of big name national and international companies. In reality, there are a huge number of smaller MSSPs that make up a significant portion of the overall security services market. These MSSPs are often based in local geographic areas, serving the security needs of the organizations where they are.
Unlike the big name MSSPs, these smaller companies don’t have huge budgets and easy access to the world’s best security experts and technologists. This poses two major challenges: How to stand out in a crowded marketplace and offer unbeatable value to customers? Many MSSPs are turning to advanced threat detection and response technologies like Taegis XDR to help customers reduce risk and increase efficiency. This is why Secureworks started a partner program for MSSPs that want to offer the latest security expertise and technology to their customers.
The Need for Advanced Threat Detection and Response
Businesses face many security challenges which MSSPs are working to address. Many customers of MSSPs are rapidly transforming their operations, which can increase exposure to risk. At the same time, the sheer volume and sophistication of threats continues to grow. In this market, it benefits MSSPS to remember that over 80% of organizations are increasing their budgets on threat detection and response technologies.1 This increase in spend represents a great opportunity for managed security services providers, if they can rise to the opportunity. The good news is that organizations are looking to partner to handle security tasks. Over 50% of organizations believe that MDR can do a better job at threat detection and response than they can alone.1
Why Managed XDR Checks All the Boxes
Many MSSPs are realizing that legacy SIEM technology, while incredibly useful, isn’t always up to the task of advanced detection and response. These solutions often lack the accuracy of correlation needed to match alerts to incidents, and often don’t offer advanced analytics and behavioral analytics to detect hidden and unknown threats. SIEMs also sometimes contribute to complexity in your customer environments, becoming another siloed layer that needs managing by their overburdened staff.
Extended Detection and Response (also called XDR) is designed to solve these problems. XDR offers a holistic approach to threat detection by correlating security data from multiple sources in a single user interface. XDR analyzes telemetry using advanced analytics and threat intelligence to rapidly detect threats. Managed versions of XDR solutions present MSSPs with a large business opportunity. According to Gartner, by 2025, 50% of organizations will be using Managed Detection and Response services for threat monitoring, detection and response functions that offer threat containment capabilities.2 Customers are hungry for solutions that can speed threat detection and response, while also introducing efficiency gains to stretched budgets and teams. If you’re an MSSP and your prospects need to detect more threats and achieve more with their budgets, Taegis XDR is an effective offering.
Give Your Customers 22 Years of Security Expertise
As an MSSP, you want to know the services you offer customers provide the highest level of threat detection capabilities and are backed with years of expertise. Here are a few reasons why Secureworks is a partner who can help you achieve this. First, Secureworks was cited as a leader in the Forrester Wave: Managed Detection and Response for 2021, based on our Taegis ManagedXDR solution. Second, Secureworks is an 11-time leader in the Gartner Magic Quadrant for MSS. When you utilize Secureworks solutions for your customers, you can be confident they are protected by technology informed by 22 years of experience in cybersecurity.
MSSPs that partner with Secureworks get to own the relationship with the end customer. These are some other benefits of partnering with us:
- MSSP partners control the look and feel of the support experience for end customers
- The security teams of MSSP partners can quickly switch between customer views to work security incidents with ease
- During onboarding MSSP partners can set up each customer with self-service access to tenant creation with the ability to set subscription levels
When MSPs and MSSPs partner with Secureworks, customers benefit with fast deployment and rapid onboarding. The MSSP partner benefits from incremental source of recurring revenue and operational efficiencies for their SOC team. This helps MSSPs provide a more efficient and more accurate service to customers.
If you have interest in leveraging over 20 years of our security industry expertise, click the following link to become a MSSP partner in the Secureworks Global MSSP program.
1 ESG. The Impact of XDR in the Modern SOC2 2020 Gartner MDR Services Market Guide.