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The SecureWorks Portal
Widely recognized as the industry's most advanced web-based client portal, the SecureWorks Portal securely delivers integrated information from all of our Managed Security Services in real-time. With a wide array of executive, technical and fully customizable reports as well as risk assessment and workflow tools within a single intuitive interface, the SecureWorks Portal is a powerful yet easy-to-use feature of our services that delivers tremendous value to your team.
The SecureWorks Portal's Dashboard view provides you with summarized views of your security posture and overall enterprise risk level.
Using our secure, web-based Portal, your team can generate a variety of pre-built and custom reports including trending and comparative analyses, summary views and detailed lists. These can be viewed on-demand through the Portal or they can be emailed to you and your team. The Sherlock Platform correlates all security activity collected to your underlying assets and their associated criticality ratings. This provides an accurate view of the risk level across critical information assets, as well as a prioritized list of the actions you can take to reduce this risk level. Additionally, the Portal provides a real-time view into events occurring in your environment and the actions our Security Analysts are taking against them. This enables transparent service delivery where you can see the value we are delivering every second of every day.
The SecureWorks Portal correlates event information to the criticality ratings of your assets to provide you with actionable, prioritized information.
The Portal also serves as SecureWorks' primary communications mechanism. The Portal's ticketing system provides your organization with a secure communication channel to members of our Security Analyst team to receive expert support at any time. Our Security analysts utilize the ticketing system to document and track all communications, whether by phone, email or through the Portal, ensuring that all open issues are resolved while providing you with a detailed audit trail. The Portal supports multiple user levels, allowing you to easily control access and privileges. You can also define customized escalation procedures, ensuring our incident handling and escalation processes are always tailored to fit your requirements.
The SecureWorks Portal's interface provides you with real-time views into your security events and the actions taken by our security experts.
