SecureWorks’ Security Procedures

Reporting a General Security Vulnerability

Reporting a SecureWorks Vulnerability

If you are aware of a potential security vulnerability with any SecureWorks technology, we encourage you to contact us immediately at the following email address:

• security@secureworks.com

After your communication is received, SecureWorks personnel will contact you to follow up. To ensure confidentiality, SecureWorks encourages you to use our PGP encryption key.

The security@secureworks.com email address is not intended to reach technical support on SecureWorks’ services. Any support inquiries should be directed to support@secureworks.com.

Responsible Disclosure

Notifying a vendor prior to releasing information publicly about a vulnerability is standard practice in the security industry and is known as “responsible disclosure.” This advance notice allows vendors to research and fix vulnerabilities before computer criminals are notified of their existence – keeping the internet safer for business. We appreciate your assistance in ensuring that SecureWorks’ services are secure.

Secureworks' Responsible Disclosure Policy