Careers at SecureWorks

09-0252 Talent Acquisition Program Specialist (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,900 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
Our Talent Acquisition and Development (TA&D) group is looking for a Talent Acquisition Program Specialist to design, implement and manage company-wide talent acquisition programs including internships, college recruiting, diversity focus and other programmatic recruiting efforts. This is a new initiative for our company.
This function provides the longer-term pipeline fulfillment process that is complemented by our team of recruiters who handle the day-to-day short-term fulfillment of open requisitions. The Acquisition process is balanced by our Talent Development programs and processes (e.g., training, performance management). The Specialist is an individual contributor role but will have access to other TA&D resources to support implementation efforts (i.e., program coordinator, recruiter, facilitator). As time permits, this role will also support other Talent Acquisition or Talent Development efforts (e.g., designing career development programs, facilitating workshops, interviewing experienced hire candidate, scheduling and sourcing).

Essential Duties & Responsibilities

Identify job and candidate profiles appropriate for intern and co-ops.
Consult with HR Business Partners and executives to understand workforce plans to appropriately scale the acquisition programs.
Target and build relationships with appropriate schools, associations, professors and placement offices.
Build relationships with target candidates 6 months -2 years prior to acquisition.
Create program marketing materials for distribution to target candidates/schools/organizations.
Interview and select program participants (interns, undergraduates, graduate level recruits)
Design the intern experience and manage/coordinate the overall program while interns are employed.
Participate in other TA&D efforts as requested by the HR Leader.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Project/program planning, organization, implementation
Ability to gain agreement from diverse stakeholders
Ability to work independently and lead projects involving cross department stakeholders
Strong presentation, instruction and facilitation skills
Articulate written and verbal communication skills
Highly developed interpersonal and networking skills
Ability to adapt to change with creativity, tolerance and flexibility.
Detail and action oriented
Enthusiasm, passion for working in this arena

Education & Experience

Bachelors degree. Masters degree preferred
2-5 years working in a HR, recruiting, organization development, training, marketing, public relations
Desirable: experience designing or implementing talent acquisition programs or experience as a participant in such programs

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0360 HR Business Partner (Providence, RI)

Position Summary
The HR Business Partner consults with and influences the Business Leaders in the effective deployment and utilization of human capital. This position will align human resources priorities with the business agenda by delivering comprehensive and fully integrated, sustainable human resources programs and services. This opportunity will allow for someone to thrive in a centralized HR function with utilizing COE’s to partner on delivering strategic support to the business units.

Essential Duties & Responsibilities

Identify strategic requirements for the units supported, based on a deep understanding of the business.
Align strategic requirements in order to drive a focused as well as regarding alignment on corporate HR elements.
Define HR-initiatives which will enhance the business capabilities, focusing on the entire HR service portfolio (Planning, Hiring, Development, Compensation, etc.) on an organizational level for the units supported.
Ensure and drive successful execution of initiatives in collaboration with HR CoEs, Operations, etc.
Drive implementation of corporate HR initiatives and standard procedures (e.g. year-end processes, midyear processes, etc.) for units supported, providing the executive view
Provide executive reporting on core HR-facts (HC, Hiring, Workforce Planning, etc.) and help to derive measures to enhance the business activities
Provide advice and coaching on organizational development and all people-related topics to managers supported on team as well as individual level
Provide business input (feedback from managers) to COEs to assist with Global design
Provide advice, guidance, and information on HR matters to business managers to support decision making and people management
Influence significant business decisions through a close partnership with a team leader and his/her leadership team
Develop people plans in parallel with the business planning process to ensure effective people management
Support business-wide culture and change programs and manage all people implications arising from these initiatives to ensure synergy between programs and resources

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Ability to think strategically and enterprise-wide
Strong Written and verbal communication skills
Strong Project management skills
Strong analytical problem solving skills
Strong Client service skills
Ability to work well in a team environment
Ability to influence others without direct supervisory authority
Consulting and diplomatic skills to deal with our internal customers

Education & Experience

Bachelor's degree in Business, Human Resource Management, or related field and continuing education related to the position, Master’s Degree Preferred
5 years experience in human resources with demonstrated achievements and progressive
responsibilities such as workforce planning and strategic employee relations experience, preferably in IT or Technology based organization.
Experience in different areas of HR preferred such as CoE or Operations.
Multiple company employment to bring different perspectives
PHR or SPHR

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0017 Threat Data Analytics Researcher (Atlanta, GA)

09 -0019 THREAT DATA ANALYTICS RESEARCHER to provide statistical data analysis and data mining on network attack data to locate trends and malicious actors; Develop statistical models to determine likely future network attacks; Develop and test application software on a multi-platform environment using C/C++, Tomcat, XML, Apache, MySQL, DB2, SQL Server and Stored Procedures; Create and tune SQL queries for high volume data extraction and manipulation; Automate tasks through custom programming or scripting using high-level programming languages including Java, Perl, PHP and Shell Scripting. Require: Master’s degree in Statistics, an Engineering discipline or a closely related field. Must have a demonstrated ability to perform the stated duties gained through academic coursework/previous work experience. Any suitable combination of education, training or experience is acceptable. Competitive salary offered. Apply by resume to: Leslie Humphries, Secureworks, 1 Concourse Pkwy, Ste 500, Atlanta, GA 30328; Attn: Job WZ

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10-0792 HR Administrator / Recruiting Coordinator (Atlanta, GA)

Position Summary
The HR Coordinator/Recruiting Coordinator provides support to the HR team and Business Unit clients as needed. This position requires an ability to develop relationships with a variety of people and represent the company in a positive and professional manner. The position will split 50% of their time with Recruiting and 50% of their time with Benefits and payroll. The Administrative and clerical support to the Human Resources Department is a great opportunity for career growth!

Essential Duties & Responsibilities

Recruiting

Supports recruiting team and recruiting i.e.; posting, screening, and close-out, EEO tracking, and on-boarding
Help schedule interviews and travel for candidates (i.e. - College Recruiting, peak hiring times, etc.)
Works with applicant tracking system

Administrative

Schedules meetings and maintains updated calendars
Completes travel requests
Prepares domestic and international expense reports
Audits organization charts and works with the HR Generalists to ensure accuracy for the organizations within the company that they support
Prepares correspondence related to candidates and employees (i.e. offer letters, transfer letters, etc.)
Prepares PowerPoint presentations

Create Personnel Files for new hires and Ensures Personnel File Compliance
Scan Variable Compensation Plans and Objectives to I Drive – place in Personnel File
Give Employee NDA Forms to Cote for signature
On-going file maintenance for payroll and performance

Systems

Must have significant experience and proficiency in Microsoft Office products
Excel spreadsheets including understanding formulas
Aptitude to learn corporate HR systems

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Self starter with the ability to work with minimal supervision
Forward thinking
Problem solving skills/analytical thinking
Anticipating wants & needs of each of the people supported
Follow-up and follow through
Pro-active
Flexibility/go with the flow attitude
High degree of initiative & demonstrated ability to work with frequently changing priorities and a strong attention to detail
Organized and focused individual with great oral and written communication skills
Strong interpersonal skills

Education & Experience

1+ years Human Resources experience in similar position
Intermediate to advanced knowledge of MS Office applications, particularly Excel
Strong communication, willingness to learn, and organizational skills a must
Reliability, dependability, and multitasking skills required
Track record of mastering new tasks with little or no direct supervision
Ability to work in a dynamic office setting in a diverse team
Basic customer service knowledge preferred

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-9999 SOC Shift Manager (Chicago, IL)

SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary

A SOC Shift Manager on the Security Analysis Team aids in the management and monitoring of client intrusion detection devices, web application firewalls and log management devices in a 24x7 operations environment. SOC Shift Managers are responsible for monitoring resources and assigning resources in real time to address the needs of the operation team to meet department goals and SLOs. In addition SOC Shift Managers are responsible for mentoring and assessing the performance of members on their team and performing other related HR functions such as: writing and delivering performance reviews, receiving and scheduling leave requests, and managing performance improvement plans.

Positions will mirror SOC Specialist and Analyst shift schedules Monday through Friday. Ability to maintain flexible schedule based on client demand and field support requirements is key to this position.

Essential Duties & Responsibilities

Strong interdepartmental communication and client care skills are a requirement for this position
Act as escalation point for client requests for information and presence on conference calls where SOC representation is necessary
Act as escalation point for client concerns around service delivery of event analysis
Stay informed of current events in the security industry including the latest exploits and threats, as well as preventative measures, remediation and restoral techniques
Monitor the progress and performance of a team of analysts including: writing performance reviews and managing performance improvement plans
Review and schedule leave requests to meet minimum staffing requirements, arrange for alternate coverage in advance of leave, if necessary
Work with Senior Security Analysts to develop training material related to the latest security threats, vendor supported platforms and proprietary systems to improve operational delivery
Guide the team towards process and procedure improvements that enable the Analysis team to meet department objectives and perform with in SLA and SLO
Mentor Specialist and Analyst team members to improve quality and consistency of security information analysis, device troubleshooting and device management best practices
Ensure that we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets by monitoring client base event load and work with Platform Engineering or CTU to aid in the maintenance of back end systems
Facilitate resource allocation on the Sherlock platform
Ability to work in fast paced, multi-tasking operations environment

Knowledge, Skills, & Abilities

One to two years Experience in an operation center environment with proven leadership involvement
Experience with a variety of operating system experience, Windows/Linux/Unix in an Intermediate to Advanced capacity
CISSP, CCSA, CCNA, GCIA, GCIH or CEH Certification Preferred
Intermediate to Advanced knowledge of two or more of the following: Snort, Sourcefire, Cisco IDS, MacAfee, TippingPoint, ISS
Networking experience and understanding in the following:
- Basic routing principles and networking fundamentals
- Well known protocols and services (FTP,HTTP,SSH,SMB,LDAP)
- Command line interfaces
- Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep)
Proven ability to diagnose and troubleshoot technical issues, excellent problem solving skills
Ability to perform all duties necessary of a security analyst or specialist
Well spoken and articulate, with excellent writing abilities. Must be able to communicate technical details in a clear, understandable manner
Excellent understanding of network security monitoring techniques as well as processes and software utilized by SecureWorks Security Analysis Team
Client oriented, strong interest in a satisfied client

Education and Experience

3 to 5 years hands on network security experience
Bachelors degree or Masters degree program in a technical field such as Computer science, Information Technology or Engineering

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0784 QA Engineer (Atlanta, GA)

POSITION SUMMARY

As a Quality Engineer you will be a key member of the engineering team. You will be responsible to take projects tasks to the finish line. You will find, examine, report, and track software defects. You will utilize your skills in white box, black box type of testing to validate software development correctness.

We are looking for outstanding engineers to help our team develop better and better products. The ideal candidate has strong technical skills, quantitative analysis and statistics skills and also the mindset to apply these in diverse business applications.

Preferred Technical Experience: Linux, C, C++, JAVA, MySql

Essential Duties & Responsibilities

Design and write test plans and test cases.
Learn and use security test tools and functional and performance tools.
Design and put into action test tools for software automation.
Help other groups in software staging and pre-deployment.
Additional Responsibilities
- Future Leadership skills – Show energy in future coaching and leading
- Few years of technical experience is a plus.
Technical Skills, Knowledge & Abilities
- Programming in C, C++, Java, C#
- Passion for finding a solution to existing challenges
- Experience with Unix/Linux, Windows, Software Systems, Software Data Flows, Networks
- Communicative personality skills in writing and face to face
- Enjoys working in a outstanding challenging, fun and adventurous environment created by talented people
Education
- BS or MS in Computer Science, Statistics, Mathematics, Economics, Psychology/Sociology, Physics, Operations Research

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09-0004 Software Engineer (Atlanta, GA)

Position Summary:

The Software Engineer/Developer will be a key member of the engineering team, responsible for designing, developing, and testing software for network security appliances.

Preferred Experience

C/C++ network programming in a Linux or other Unix environment.
Strong knowledge of TCP/IP networking protocols and applications.
Familiarity with network security threats and countermeasures.

Essential Duties & Responsibilities

Design and develop software systems and applications.
Work with product management, operations, quality assurance, and security researchers to ensure software meets requirements of key stakeholders.
Participate in developing architecture recommendations.
Provide support to ensure continued operation of production systems.

Additional Responsibilities

Perform other essential duties as assigned.

Knowledge, Skills, & Abilities

Solid technical knowledge of C/C++ programing languages and related infrastructure (source code control, automated builds, unit tests, etc.).
In depth understanding of TCP/IP networking protocols and common applications (web, email, peer-to-peer, etc.).
Software development for Linux/Unix platforms with emphasis on high performance and reliability.
Network security threats and countermeasures.
Computer algorithms including searching and sorting in high performance applications.

Education and Experience:

Experience with software development life cycle in an Agile environment.
Bachelors degree in Computer Science or related discipline

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10-0787 Sr. Financial Analyst - Operations (Atlanta, GA)

POSITION SUMMARY

Under the direction of the Vice President of Finance, the Sr. Financial Analyst is responsible for creating and maintaining standard financial reports and metrics on a monthly / quarterly basis, as well performing ad hoc financial analysis. Through monthly analysis and business knowledge, the Analyst should provide information to upper management to enable sound business decisions and drive the ultimate success of the company.

Essential Duties & Responsibilities
This role will provide financial support to the Operations organization with following responsibilities:

Assist in annual budget planning process and maintain 3-year strategic view
Maintain 18-month rolling forecast/projection of financial statements
Develop and maintain operational metric reporting, including cost models to support service line profitability analysis and reporting
Provide monthly analysis to managers on departmental performance
Understand and model business drivers and trends by analyzing historical data
Help identify business risk and opportunities
Support capital planning process and modeling across Operations team
Support ad hoc analyses and provide business case support for new investment initiatives

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong analytical and problem solving skills
Strong written and oral communication skills
Strive to add value, build efficiency and improve accuracy and reliability of information
Ability to build open trustworthy relationships with team and department leaders
Sensitive to deadlines and strive to deliver quality information timely
Strive to not only deliver information but also to build audience knowledge to use the information
Acknowledge requests, set expectations and clarify deliverables to meet goals
Strive to keep a positive attitude and maintain team focus
Sensitivity to confidential information
Ability to organize and manage multiple priorities

Education and Experience:

BS or BA in Accounting, Finance or related fields is required; MBA preferred
Minimum of five years of relevant work experience
Proficient to advanced in Excel and other Microsoft Office applications

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10-0786 Sr. Financial Analyst - Sales & Marketing (Atlanta, GA)

Essential Duties & Responsibilities
This role will provide financial support to the Sales and Marketing organizations with following responsibilities:

Assist in annual budget planning process and maintain 3-year strategic view
Maintain 18-month rolling forecast/projection of financial statements
Develop and maintain operational metric reporting
Provide monthly analysis to managers on departmental performance
Understand and model business drivers and trends by analyzing historical data, sales pipeline and order forecasts
Assist with Sales Compensation modeling and commission plan development
Help identify business risk and opportunities
Support ad hoc analyses and provide business case support for new investment initiatives

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong analytical and problem solving skills
Strong written and oral communication skills
Strive to add value, build efficiency and improve accuracy and reliability of information
Ability to build open trustworthy relationships with team and department leaders
Sensitive to deadlines and strive to deliver quality information timely
Strive to not only deliver information but also to build audience knowledge to use the information
Acknowledge requests, set expectations and clarify deliverables to meet goals
Strive to keep a positive attitude and maintain team focus
Sensitivity to confidential information
Ability to organize and manage multiple priorities

Education and Experience:

BS or BA in Accounting, Finance or related fields is required; MBA preferred
Minimum of five years of relevant work experience
Proficient to advanced in Excel and other Microsoft Office applications

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355-10-0695 Technician - Health & Infrastructure (Providence, RI)

SecureWorks is a market leading provider of world-class information security services with over 2,700 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
A technician on the Health and Infrastructure team monitors and investigates health related issues on network security devices such as Firewalls, Intrusion Detection Systems, and other Unix/Linux based platforms. The devices and monitoring system are part of an industry leading offering package to ensure unsurpassed network security. Incumbents must demonstrate analytical and troubleshooting skills to guarantee consistent operational status of customer devices.
You will be working in an operations center with a team of security and networking professionals and will be responsible for addressing inbound client emails, addressing SLA bound health alerts, and working with customers troubleshooting device and network related issues.

Essential Duties & Responsibilities

Take ownership of and troubleshoot tickets generated by the monitoring system. Tickets consist of alerts for unreachable devices, devices not reporting events, and miscellaneous hardware and software failures.
Resolve problems introduced into customer networks including, but not limited to, broken VLAN settings, broken span port settings, changed IP addresses, duplicate IP addresses, changed access control lists, and incorrect NATs
Meet service level agreements regarding response time and customer notification.
Remotely manage customer devices and correct problems.
Demonstrate excellent communication and customer care skills by documenting all analysis, work, and communications within the ticketing system.
Professionally and courteously answer customer phone calls and email by:
- Authenticating callers
- Creating and/or updating tickets for all work and requests
- Handling customer concerns
Identify internal SecureWorks infrastructure outages and escalate to the appropriate groups for resolution. This includes but is not limited to:
- Monitoring system
- Ticketing system
- Authentication servers
- Databases
- Productivity tools
- Management consoles
Establish long term and short term goals.
- Short term goals: Become familiar with SecureWorks core infrastructure and the interplay between different components. Improve technical skills with firewalls, intrusion detection and prevention platforms.
- Long term goal: work to become a senior analyst or explore other opportunities within the organization such as Firewall Analyst /Engineering or Production Operations

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Exposure to a variety of operating systems, such as Windows/Linux/Unix
Excellent written and verbal communication skills.
Time management and organizational skills.
Proficient personal computer skills with electronic mail, office productivity tools.
Resourceful nature, the ability to learn new skills and adapt to different situations with minimal preparation.
Rudimentary understanding of intrusion detection, firewall operations, and other general security practices.
Basic understanding of Unix or Linux operating systems including, but not limited to:
- Navigating the directory structure
- Managing processes
- Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line.
- Identifying potential problems from system logs.
Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, and the OSI model.
Ability to read and interpret network diagrams.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0031 Manager, Application & Systems Control - QA (Atlanta, GA)

POSITION SUMMARY

As a Manager you will be a key member of the engineering team. You will be responsible to manage and coach an important part of the QA organization. You will also find, analyze, examine, track and report, the quality of the software and QA processes.

We are looking for outstanding manager to help our team to develop better security products. The ideal candidate has strong technical skills, good experience in managing people, good quantitative analysis and statistics skills and also the mindset to apply these skills in business applications.

Preferred Technical Experience: Linux, either C, C++, or JAVA, MySql

Essential Duties & Responsibilities

Responsible for the design and implementation of policies and procedures to ensure that quality standards are met during production.
Oversees testing of processes and products.
Relies on extensive experience and judgment to plan and accomplish goals.
Leads and directs the work of the team
Reports to a head of a unit/department.
Train and Mentor Team QA Team member
Manage release of software to live servers
Lead QA team to ensure that Quality products are delivered to internal and external clients using MySQL, SQL, Server, Oracle, MS, Access, C, C++ java, Python, TcP/IP Protocols, Snort, Canvas, Webinspect, OpenSTA, GNUtools, Shell programming, Tomahawk, Tcpreplay, Tcprewrite, and Tcpdump under GNU/Linux and windows operation systems,
Create estimates, scheduling, resource plans and operation process improvement
Coordinates tools development and tools implementation for software test automation.
Provide support and participate in software staging for pre-deployment.
Participate in the Secureworks SDLC by taking a proactive role in evaluating the quality of the software and our processes.

Additional Responsibilities

Leadership skills – Have the ability to coach and lead teams of engineers.
Few years of technical experience is required.
Project management skills are a must
Experience in building, training, and retaining quality assurance teams.
Proven track record for high quality product delivery
Perform other essential duties as assigned.

Skills, Knowledge & Abilities

Industry experience coding in C/C++, Java, and/or Python.
Industry experience in SQL and Relational Database.
Industry experience in testing large, scale enterprise products.
Proven track record in growing highly technical testing teams.
Diverse interests and a passion for technology.
Knowledge and hands-on experience with open source test automation tools.
Good in Unix/Linux with sysadmin skills.
Passion for solving interesting problems.
Good written and oral communication skills.
Enjoys to work on a team with very talented people

Education and Experience:

BS or MS in Computer Science, Statistics, Mathematics, Economics, Physics, Operations Research
Requires at least 6 years of experience in the field or in a related area.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0387 Engineer Specialist (Providence, RI)

Position Summary
Working within the application support team at SecureWorks, the Engineer Specialist will be responsible for the administration of the Sherlock and TeraGuard applications running on infrastructure systems, including those located at Managed Security Partner (MSP) data centers.

Essential Duties & Responsibilities

Day-to-day application support for the Sherlock and TeraGuard platforms
Day-to-day Operational support for the SecureWorks MSS business as well as international Partners
Documentation and training support

Additional Responsibilities

Leadership and support on critical SecureWorks MSS and Partner projects
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong knowledge of operating system fundamentals with an emphasis on Linux or UNIX variants.
Strong customer service skills. Specifically, the ability to take ownership of escalated issues, provides clear and consistent updates, and work with various internal teams until issues are fully resolution.
Good working knowledge of MySQL or similar databases.
Good IP networking fundamentals, including basic routing, ACL’s, and VLANs in a multi-network environment.
Basic scripting skills in order to automate and accomplish a variety of configuration and update tasks as well as assist in the functional operation and maintenance of the SecureWorks Sherlock and TeraGuard applications.
Basic knowledge of firewall and IDS/IP fundamentals.
Participation in a 7x24 on-call support rotation.
Ability to clearly and consistently document operational and troubleshooting procedures.
Ability to acquire and maintain trusted employee status.
Ability to effectively prioritize multiple tasks and assist the team manager in prioritizing development and architectural issues.
International travel may be required.

Education & Experience

BS degree in Computer Science or related field, or equivalent work experience in the field.
2 - 3 years working in an application/technical support organization

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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355-10-0652 Project Manager - Dedicated Teams (Atlanta, GA)

Position Summary
The Project Manager position is a role with high visibility and significant responsibility for the deployment of managed security services to new and existing SecureWorks clients. The PM is responsible for providing end-to-end cross-discipline leadership throughout the MSS Client Implementation lifecycle, and coordinating with various groups within the MSS business unit to ensure on-time and successful project deployments with a high degree of client satisfaction, in accordance with SecureWorks MSS’s defined deployment processes. The PM manages each aspect of the service deployment project including project initiation, solution design, provisioning, service activation and transition to ongoing service delivery. The deployments that the PM manages can be large scale and multi-faceted, and may have significant tactical, financial or strategic implications for SecureWorks.

Essential Duties & Responsibilities

Manage multiple client deployments simultaneously, juggling activities and priorities accordingly
Provide revenue-related projections on an ongoing basis based on varying degrees of completion of the deployments
Facilitate decision making with client stakeholders, balancing the needs of different constituencies and facilitating consensus in the client’s organization
Identify, prioritize, mitigate, manage and resolve project issues, constraints, dependencies and risks in conjunction with the client
Define and manage critical success factors in conjunction with the client
Communicate ongoing status and issues to the client and escalate critical conditions to internal SecureWorks management
Create and manage overall project plans for client deployments
Coordinate and manage project schedules, meetings, and other related project activities
Proactively ensure successful completion of all owned implementation related projects
Be a key contributor of continuous improvement of PM best practices, using innovative ideas to increase effectiveness and efficiency of the team
Seek out continuous education around the technical and procedural components of the various MSS services in order to better serve the client and guide them through the deployment
Exemplify excellent Client service delivery by ensuring all Client needs are being addressed and regular communication and feedback is occurring
Support SecureWorks sales, contracts and billing, and Secure Operation Center (SOC) teams by completing project, service, and process related requests
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Ability to learn the defined implementation process and execute accordingly.
Ability to manage time and balance priorities in order to progress through concurrent projects.
Ability to work independently or as part of a collaborative team.
Posses a vested interest in the success of assigned projects.
Strong familiarity with project planning concepts.
High-level proficiency with MS Excel, Word, Outlook, and Project.
Easily adapt to various applications and tools utilized by the CIS team.
Excellent written, verbal communication skills.
Strong MS Excel, Word, PowerPoint, MS Project skills.

Education & Experience

Preference will be given to PMP (PMI)/similarly credentialed candidates.
Min. Bachelor’s degree from 4-year college/university PMI or PMP certified.
5 years+ project management experience.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0053 Sr. DBA / Sr. Database Admin (Atlanta, GA)

Position Summary
This is a senior DBA position responsible for the 24x7 availability of mission critical internet databases in our production environment. There is a high expectation in availability, performance and scalability to support the tremendous growth of various internet services provided by the company. Daily activities will include supporting critical MySQL databases, doing monitoring and space management, reviewing and implementing schema design, fine tuning database and SQL statements. This person must have Datawarehouse experience and will work in a cross-function environment with project managers, engineers, system and network administrators to roll out new services.

Essential Duties & Responsibilities

Responsible for writing database-monitoring scripts, coming with best practices
Use proactive approach to identify and improve databases performance
Experimenting and implementing MySQL new features
Migrating/upgrading MySQL instances and applying MySQL patches

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Familiar with various UNIX based O/S including AIX, Solaris and Linux
Excellent database performance tuning and capacity planning skills
Familiar with various monitoring tools and scripts
Familiar with various database backup and recovery strategies Strong SQL tuning skills
Good problem solving abilities
Good people and communication skills
Willing to take shift, if required
Detail oriented and able to work independently and in team environment

Education & Experience

10+ years of MySQL database administration experience
DB2 and/or Oracle DBA experience is a big plus 5+ years of Datawarehousing experience.
Proven experience in supporting 24x7 high volume production OLTP databases
Extensive knowledge of MySQL internals, replication etc
Experience with various features of MySQL ; like replication, partitioning, clustering etc. Experience in database designing and modeling
BS degree in Information System, Computer Science or equivalent work experience

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0311 Business Development Manager (TX)

POSITION SUMMARY
The Business Development Manager (BDM) has responsibility for prospecting and closing new business in an assigned region focusing on enterprise accounts. With the support of Sales Engineering and Inside Sales, the BDM will utilize a consultative sales approach to map SecureWorks service offerings to the clients’ needs.

Essential Duties & Responsibilities

Prospect and sell into Enterprise accounts in assigned region
The candidate must be a strong sales "hunter".
Deliver on-line and face-to-face presentations highlighting SecureWorks capabilities.
Maintain and update customer relationship tools for each prospect interaction
Ability to sell in a direct and channel model

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Knowledgeable about security vendors, technologies, industry regulations and business drivers.
Excellent communications and interpersonal skills with high energy level
Aggressive self-starter, results- and success- oriented with the ability to follow through on commitments.
Proven solid analytical and problem solving skills
Proactively establish and maintain effective working team relationships with all departments
Prefer (but not required) experience selling security services or complex security software such as SIEM technologies.

Education and Experience:

Bachelor degree preferred
Minimum of 5 years experience in direct sales/account management in technology, information security or managed service industry.
Strong technical acumen, i.e. broad experience in information security systems or technology preferred
Experience working with complex, sophisticated Enterprise Clients
Advanced negotiation, communication, writing and organization skills
Successful track record in meeting / achieving quota assignment.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0645 Corporate Recruiter (Atlanta, GA)

Position Summary
The successful candidate will join an energetic team in the collaborative development of the HR function in a fast growing, multi-site (US & global) internet security services company. This individual will assume primary responsibility for the recruiting and hiring process for the company including global staffing to include: creating sourcing strategies, strategic plans as it relates to recruiting, vendor management and manage an HR Recruiting Coordinator.

Essential Duties & Responsibilities

Managing all aspects of a recruiting function including: sourcing, employment advertising, applicant data maintenance/flow development, interviewing skills, cost analysis, relocation program management, job descriptions, and development of a strategic plan.
Participate in proactive team efforts to achieve departmental and company staffing goals. Also responsible for temporary placements within the company.
Responsible for all hiring decisions and making sure salary decisions are consistent and in line while partnering with managerial teams through the process.
Maintain, track and coordinate new hire paperwork (references, drug screen, credit check, background check)
Responsible for EEO reporting, developing and communicating Affirmative Action Plans, and companywide diversity efforts.
Responsible for new employee orientation and ensuring understanding of company-wide human resources polices and procedures.
Work with the HR team to develop formalized interview training.
Assist in ensuring that management practices are in compliance with state, federal, global specific to country employment law.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Ability to recognize and support the organization’s preferences and priorities
Able to build and create relationships with outside vendors as needed including contract management and ensuring vendors are compliant with OFFCP requirements.
Results and people oriented with sound judgement and ability to balance other business considerations in a fast paced, rapidly growing environment
Must have solid managerial and coaching skills
Must have ability and presence to communicate with executive level employees
Requires excellent written and verbal communication skills
Strong anayltical skills with the ability to work under tight deadlines
Proficient personal computer skills to produce recruiting metrics and analytics
Excellent customer service skills
Ability to organize and pay attention to details
Multi-tasking and project management abilities critical
Ability to work in a fast paced, time critical environment, a self started with minimal supervison, and the ability to quickly establish business rapports
Flexible and adaptive to quickly changing enviornment
Must have ability and presence to communicate with executive level employees.
Requires strong written and verbal communication skills
Strong analytical skills with the ability to work under deadlines

Education & Experience

Bachelor’s degree preferred
Minimum 7 to 10 years recruitment experience in a corporate environment is a must.
Experience recruiting technical, information technology, or IT Security positions recruiting knowledge is STRONGLY preferred
Knowledge of employment laws, OFFCP & AAP plan compliance
Experience with an automated Applicant Tracking System
PHR/SPHR certification preferred
Extensive knowledge of human resources practices and laws
Excellent project management skills
Advanced proficiency in MS Office Suite
Written and Oral communications skills
Managerial skills
Excellent customer service skills
Ability to organize and pay close attention to detail
Ability to identify, prioritize and execute tasks to meet deadlines. Excellent time management, communications, decision making, presentation, people and organization skills

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0061 Senior Linux/Unix Systems Administrator (Atlanta, GA)

Position Summary
This position will be operational support for Corporate Information Technology Linux server infrastructure. Requires hands on design, build, and administration of Linux systems and the hardware it resides on. In addition, this role will interface with the organizations inside and outside of the Information Technology group where team oriented skills are essential. Daily operational support for servers and applications is required. Work environment is challenging and provides the individual with access to some of the latest Linux and virtualization technology.

Essential Duties & Responsibilities

Linux/Unix System Administration
LDAP administration
Design and support of highly available server infrastructure
Perform disaster recovery tasks
Perform compliance tasks
Provide support for clustered environments
Monitor, report and maintain system health
Provide system security and patch maintenance
Routine maintenance of RHE Linux Servers
Patching/updating of security exploits on maintained systems
Provide on-call support for critical infrastructure
Install, configure and architect Linux server solutions for new and existing internal services
Assist DBA team with determining issues related to database systems and OS and hardware.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Excellent written and oral communications skills. This includes the ability to communicate with engineers, sales, vendors, management and peers.
Ability to script administrative tasks (perl, bash, python, etc)
Working knowledge of SAN environments with the ability to administer and troubleshoot SAN attached systems. Specifically EMC clarion, DMX and VMAX
Working knowledge of Blade server environments with the ability to administer and troubleshoot these systems.
Working knowledge of MySQL in medium/large environments
Working knowledge of VMware environments with the ability to administer and troubleshoot these systems

Education & Experience

Bachelors CS/IT degree
CISSP, SANS, RHCE or other Linux administration certifications
Experience with Dell hardware in a RHEL environment.
Windows Server Administration. Active Directory 2003/2008
Experience working under established Security Compliance guidelines
Administration, management and maintaining Debian and BSD Servers in a large environment.
Administration and management of Red Hat Linux servers deployed in enterprise type environments
Postfix/Sendmail, spam and anti-virus daemons
Administration, configuration and maintenance of Nagios monitoring environments
FDS (Fedora DS), Open LDAP and RHDS administration.
SAMBA/NFS
BIND DNS
Apache and Tomcat web server administration
Certificate Authority management and administration

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0778 Executive Assistant (Atlanta, GA)

POSITION SUMMARY
The Executive Assistant provides full and diversified administrative support of a responsible nature to a client-serving team and all levels of key leadership as well as outside clients and vendors. This individual uses broad and comprehensive experience, skills and knowledge in organizational policies, procedures and practices, and serves as a facilitator who may coordinate deadlines and either handle them directly, or through others, handle project coordination and completion. This position requires flexibility, excellent interpersonal skills,

Essential Duties & Responsibilities

Calendar Travel and Meeting Coordination
- The ability to effectively manage/coordinate simultaneous projects, and successfully prioritize multiple tasks
- Establish a systematic method for self and others to track time commitments and the completion of tasks
- Coordinate and plan domestic and international travel arrangements
- Coordinate and make arrangements for conferences, meetings and events
- Managing executive calendars is a top priority
- Coordinate large internal or external meetings/events or conferences.
- Organizing and Maintaining files
- File, fax, open and distribute mail and order supplies
- Process complex administrative project assignments
Document Preparation Management
- Create and handle presentations, reports, confidential correspondence and files
- Metrics Consolidation and Reporting
- Tracking 3rd party firewall maintenance tracking
- Software license tracking
- Client Advocacy Program assistance
- Manage incoming and outgoing phone and email communications.
- Develop and edit complex business documents from limited information with guidance
- Process complex administrative project assignments
Technology/Knowledge and Information Management
- Process complex administrative project assignments
- Process purchases, expense reports and invoices.
- May require proficient use of specialty software or engagement/practice-specific applications.
- Use advanced functions of MS Office and other relevant software.
- Works with MS Word, Excel, PowerPoint, and other relevant software; be able to navigate the internet and intranets and use technical equipment appropriately.
- Efficiently perform and filter research with minimal guidance.
- Create and/or maintain engagement databases
Interface with clients and maintain internal and external relationships
Process purchase, expense reports and invoices
Maintain strict confidentiality on highly sensitive matters

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Exceptional interpersonal and communication skills and the ability to interface with personnel at all levels, both verbally and in writing
Excellent interactive skills with the ability to work independently and proactively.
Use of Advanced Microsoft Office Suite and other business related software systems. (Word, Excel, and PowerPoint)
Strong comfort level with Technology/Knowledge and Information Management
Exceptional organizational skills including ability to prioritize and coordinate multiple projects.
Ability to multi-task
Professional Presence and Demeanor
Solid track record of five plus years supporting a senior level executive.
Must display attention to detail and have strong organizational skills.
Must be committed to provide a high level of customer service to internal customers
Ability to prioritize tasks and meet deadlines
Able to work independently.
Prior functional experience a plus

Education and Experience:

High school diploma or GED; a bachelor's degree preferred or equivalent work experience
at least 7 years of experience that is directly related to the duties and responsibilities specified
initiative and a strong customer service focus
the ability to meet new challenges with an open mind and an optimistic response
the ability to effectively manage/coordinate simultaneous projects, and successfully prioritize multiple tasks with good judgment
unwavering attention and adherence to the organization’s values and principles
a working knowledge of the organization’s structure, key personnel and organizational policies and procedures, as well as a functional knowledge of a professional services environment
proficiency in standardized software applications, including MS Word, Excel, PowerPoint and Lotus Notes
Ability to prioritize tasks and meet deadlines
Able to work independently.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer

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09-0438 Supervisor - Device Management (Providence, RI)

Position Summary
This is a supervisor position with high visibility and significant responsibility supporting all SecureWorks clients receiving SecureWorks Managed Security Services. This individual is responsible for providing direction, leadership, and mentorship to technical and non-technical personnel within an Operations environment as they support clients with any of their service requests related to the management and monitoring of security technology such as Juniper, Checkpoint, and Cisco. In addition to supporting all aspects of operational support this individual will also be responsible for supporting all administrative tasks related to supporting internal reporting employees which include, but are not limited to, annual performance reviews, reviewing tickets and other work performed by their reporting staff, building and supporting service performance metrics, and developing a career growth path.

Essential Duties & Responsibilities

Responsible for leading a team of personnel in a 7x24 Security Operations Center environment, directing workflow and addressing technical and non-technical escalations
Coordinate and schedule shift coverage, and assign resources for special projects
Regularly meet with direct reports for feedback, mentoring, support, and career development
Track and manage team member productivity through metrics reporting and ticket review
Help establish and enforce policy and procedure
Coordinate with incoming and outgoing shifts ensuring a smooth shift transition
Act as a client liaison and take escalations when necessary
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
Provide on-call support for Operations

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Possess exceptional client service skills
Demonstrated leadership qualities
Dedication to client service and passion for learning and information security
Well spoken, articulate, attention to detail, with excellent writing abilities. Must be able to communicate technical details in a clear manner.
Ability to coach and mentor all levels of skills ets within the team
Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
Intermediate - Advanced level understanding of enterprise security platforms, including but not limited to, Cisco, Check Point, and Juniper
Advanced knowledge of Linux administration with command line and system knowledge
Security fundamentals and knowledge of best practice methodology

Education & Experience

Bachelors degree and/or 3-5 years of equivalent work experience in the network security field
Experience working in an enterprise level support environment*SecureWorks is an Affirmative Action/Equal Opportunity Employer

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355-10-0672 Device Management - Support Engineer (Providence, RI)

Position Summary
SecureWorks is a market leading provider of world-class information security services with over 2,600 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.
A Support Engineer primarily addresses escalations, tracks and owns project based assignments and provides guidance and mentorship in the management and monitoring of any security device within SecureWorks’ Managed Security Services. This individual must demonstrate exceptional attention to detail as well as excellent analytical and troubleshooting skills. It is a requirement to be able to quickly and efficiently resolve client issues while maintaining high levels of satisfaction. In addition to providing support to external clients, it is imperative that support for internal colleagues is provided as well to include, but not be limited to, supporting escalated ticket based work, providing training on various security devices, and creating device support and troubleshooting documentation.

Essential Duties & Responsibilities

Responsible for answering inbound calls and emails from technical clients (Network Administrators/Application Owners), authenticate callers, create tickets for all work, and address a client request or issue
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery systems and communicating with client representatives in a timely manner
Provide technical support for SecureWorks’ Managed Security Services on a 7x24 basis. This involves identifying client issues, extensive troubleshooting, and coordinating resolution or restoration using a variety of applications and testing tools. These events can include hardware/software failures as well as security breaches and threats.
Ability to work in fast paced, multi-tasking operations environment
Define and document security operational procedures as required
Mentor operational team members to improve quality and consistency of client support
Work within a 7x24 shift-scheduled security operations environment
Support activating new devices through the provisioning/installation of SecureWorks supported managed products
Act as liaison on the behalf of Operations by troubleshooting with technology vendors including supporting the processing of RMA’d devices
Perform senior-level device support to include applying security patches and performing device upgrades
Coordinate and deliver internal training to any SecureWorks MSS personnel that requires it
Take ownership of complex issues and work to resolution
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
Provide on-call support for Operations

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills
Possesses advanced scripting/programming skills
Well spoken and articulate containing an attention to detail and excellent writing abilities
Must be able to communicate technical details in a clear, understandable manner
Ability to read and interpret network diagrams

Education & Experience

Bachelors Degree or Masters Degree program in a technical field such as Computer Science, Information Technology, Engineering or equivalent work experience
4-5 years hands on systems administration or network security experience
Experience with a variety of operating systems (i.e. Linux/Unix) in a functional capacity
Practical hands-on experience with top tier enterprise security devices
Networking experience and understanding of advanced routing principles, networking fundamentals, and command line interfaces

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0582 Human Resources Specialist (Atlanta, GA)

Position Summary
We’re seeking an exceptional person to join our HR team. We’re looking for someone who enjoys performing a variety of human resources tasks to support our growing organization. This is an excellent opportunity for the right person to participate in a broad range of HR initiatives. Candidates must be highly motivated, extremely organized, detail-oriented, and possess outstanding communication and interpersonal skills.

Essential Duties & Responsibilities

Initiate new hire process – create new hire benefit packets, manage internal on-boarding process, create personnel files
Conduct and coordinate new hire employee HR orientation training
Coordinate the distribution, collection and filing of new hire paperwork
Maintain both current and terminated personnel files
Help manage domestic and international payroll administration; hourly time submissions, new hire information, commission and bonus payments, and personnel payroll changes
Compile and prepare reports and documents pertaining to personnel activities
Provide assistance in administering employee benefit programs
Assist HR Team in scheduling internal and external meetings
Prepare monthly Company Meeting Files

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

The ability to work independently and meet deadlines
Advanced computer literacy and MS Office skills
Analytical and problem solving skills as well as attention to detail
Excellent organizational skills and interpersonal skills
Mathematical Aptitude and ability to work in a fast paced growing environment with changes daily
Knowledge of Payroll and HR information systems as well as the general HR Functions – ADP a plus
Ability to communicate problem resolution will with all levels of staff

Education & Experience

At least 3 years of experience as a HR coordinator
Preferred 3 years of experience with Payroll and Benefits

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0774 On-Site Technical Account Manager (Chicago, IL)

Position Summary
As an on-site Technical Account Manager, you will plan, direct and coordinate the relationship, implementation, upgrades, account management and support activities for SecureWorks clients throughout the lifecycle of the client engagement. You will work at the client location and will be responsible for multiple internal and external projects of varying complexity. The Technical Account Manager will manage the partnership in close cooperation with SecureWorks Sales, Operations, and Product Management.

Essential Duties & Responsibilities

Relationship Management: Manage the partnership with Enterprise clients in close cooperation with sales, operations and product management; act as a liaison between Enterprise clients and SecureWorks internal teams; drive SecureWorks cross-functional teams to support business development and marketing initiatives to increase sell-through and generate up-sell/cross-selling; act as an evangelist for Enterprise client’s ongoing needs at all levels of SecureWorks organization; ensure client satisfaction in all aspects of the partnership/relationship with client; manage difficult client situations in a business manner with an emphasis on client satisfaction; deliver regular metric and SLA reporting to Enterprise clients to show value proposition; provide training and help onboard new client points of contact; perform quarterly Account Reviews; facilitate communications for line of business changes and provide business development support to sales teams.

Project Management: Develop detailed project specifications and implementation plans for initial implementations, enhancements and upgrades to include project schedules, work plans, client staffing requirements to support the installation of services as well as allotment of available SecureWorks resources to support the installation of services; manage all aspects of Enterprise clients' contract implementation; identify and proactively resolve or escalate critical business issues that pertain to the success of the project; work with Enterprise client to establish project scope, deliverables and timelines; help Enterprise client define, prepare and edit SecureWorks product or service infrastructure requirements; prepare project reports for management and Enterprise clients.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Excellent verbal and written communication skills; excellent telephone/client service skills
Excellent understanding of networking and security concepts
Ability to analyze complex situations and synthesize; ability to apply very good technically oriented concepts to problem solving.
Ability to work independently; self starter and highly motivated.
Ability to manage and prioritize multiple, competing tasks; strong organizational skills
Ability to work effectively across functional teams; assist and/or provide guidance to internal teams in establishing appropriate priority of issues.
Ability to demonstrate client empathy and manage client satisfaction issues and advocate clients' needs while maintaining company position.
Must utilize internal guidelines for effective call processing and escalation of reported problems to senior support staff and engineering
Ability to anticipate client satisfaction issues and escalate internally as appropriate; escalations are concise, informative, clearly documented
Ability to communicate and present security concepts to both technical and management client representatives.
Demonstrated ability to manage large Enterprise accounts, dealing with senior, C-level management and technical personnel.
Experience with industry regulations and security frameworks such as SOX, PCI, HIPPA, ITIL, ISO 270001, etc.
Working knowledge of security protocols and design concepts.
Working knowledge of enterprise level firewall and IDS/IPS platforms.
High-level proficiency with MS Excel, Word, Outlook, and Project.

Education & Experience

Bachelor's degree in Computer Science or Information Systems or equivalent technical background.
Preference will be given to PMP (PMI), CISSP /similarly credentialed candidates
4 to 8 years work experience in a technical client service role including complex cradle to grave project and account management experience
One or more of the following certifications are preferred
- PMP/PMI
- CISSP

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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Sales Support Specialist - PART TIME (Atlanta, GA)

POSITION SUMMARY
The SecureWorks Sales Support Specialist role is an entry-level role within the SecureWorks Sales Team. The position is part-time, averaging 16-24 hours a week. Sales Support Specialist responsibilities include collecting, preparing and assisting with the importing of prospect data into our CRM system. Creating reports and editing data within the CRM system. SecureWorks Sales Support Specialists are expected to be capable of managing tasks and functions with limited supervision and of providing input to processes with an eye toward improving efficiency.

Preferred Technical Experience:

Knowledge of Relational Database including structure, data normalization, data formatting, Excel including formulas.
Familiar with Microsoft Outlook, Word, CRM software will be helpful.

Essential Duties & Responsibilities

Collect data on prospects from various locations.
Convert prospect data into a useful common format.
Cleanse incoming prospect data of duplicates and invalid data as needed.
Perform regular scans on CRM data and ensure data quality is maintained.
Work with team to identify data integrity issues.
Assist sales team with creating target reports.
Support the sales team with data verification requests
Work with outside vendors to ensure company goals and values are met
Work with Sales, Marketing and others to support sales team initiatives

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

High energy level, comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized.
Excellent communications and interpersonal skills and the ability to work effectively with peers, management and internal and external business partners, prospects and clients.
Strong analytical and problem solving skills.
Strong written and verbal communications skills.
Experience with Excel formulas and SQL
Team player with strong work ethic and eagerness to learn
Knowledge of other PC software programs including Microsoft Office

Education and Experience:

Substantial course work toward a Bachelor’s degree in Information Systems, Business Administration or technology major preferred but not required
At least 2 years of experience in related field

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0225 Revenue Accountant (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,600 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leader’s Quadrant of Gartner’s Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

POSITION SUMMARY

The Billing Accountant is responsible for applying the principles of US GAAP to analyze client contracts and ensure client billing is performed timely and accurately. The Billing Accountant becomes familiar with clients, the sales team and management to accurately record day to day transactions related to client sales.

Essential Duties & Responsibilities

Generate billing for clients per established deadlines
Check and verify accuracy of invoices
Analyze unbilled work/follow up with other team members to gather needed data
Update client data in accounting system
Analyze client contracts to interpret appropriate billing parameters and scheduling
Maintain client invoice and contract files

Additional Responsibilities

Create and update documentation of workflow processes
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong analytical and problem solving skills
Strong written and oral communication skills
Strive to add value, build efficiency and improve accuracy and reliability of information
Ability to build open trustworthy relationships with team and department leaders
Sensitive to deadlines and strive to deliver quality information timely
Strive to not only deliver information but build audience knowledge to use the information
Acknowledge requests, set expectations and clarify deliverables to meet goals
Strive to keep a positive attitude and maintain team focus
Sensitivity to confidential information
Ability to organize and manage multiple priorities

Education and Experience

Bachelors Degree in Accounting
1-3 years general accounting experience
Proficient in Excel and other Microsoft Office applications
Knowledge and experience using a general ledger system with Great Plains preferred

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0698 Supervisor - Health & Infrastructure (Providence, RI)

POSITION SUMMARY:
This is a supervisor position with high visibility and significant responsibility supporting all SecureWorks clients receiving SecureWorks Managed Security Services. This individual is responsible for providing direction, leadership, and mentorship to technical and non-technical personnel within an Operations environment as they support clients with any of their service requests related to the management and monitoring of security technology such as Juniper, Checkpoint, and Cisco. In addition to supporting all aspects of operational support this individual will also be responsible for supporting all administrative tasks related to supporting internal reporting employees which include, but are not limited to, annual performance reviews, reviewing tickets and other work performed by their reporting staff, building and supporting service performance metrics, and developing a career growth path.

Responsibilities:

Responsible for leading a team of personnel in a 7x24 Security Operations Center environment, directing workflow and addressing technical and non-technical escalations
Coordinate and schedule shift coverage, and assign resources for special projects
Regularly meet with direct reports for feedback, mentoring, support, and career development
Track and manage team member productivity through metrics reporting and ticket review
Help establish and enforce policy and procedure
Coordinate with incoming and outgoing shifts ensuring a smooth shift transition
Act as a client liaison and take escalations when necessary
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
Provide on-call support for Operations

Requirements/Experience:

Bachelors degree and/or 3-5 years of equivalent work experience in the network security field
Possess exceptional client service skills
Demonstrated leadership qualities
Dedication to client service and passion for learning and information security
Well spoken, articulate, attention to detail, with excellent writing abilities. Must be able to communicate technical details in a clear manner.
Ability to coach and mentor all levels of skills ets within the team
Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
Intermediate - Advanced level understanding of enterprise security platforms, including but not limited to, Cisco, Check Point, and Juniper
Experience working in an enterprise level support environment
Advanced knowledge of Linux administration with command line and system knowledge
Security fundamentals and knowledge of best practice methodology

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09-0494 Sales Engineer (Atlanta, GA / Northeast)

POSITION SUMMARY
Sales Engineer will support a sales team in new client acquisition and revenue growth within existing clients. Sales Engineer will report to a Director, Sales Engineering.

Preferred Technical Experience

Broad knowledge of market leading IDS/IPS, firewalls and SIEM technologies
Solid understanding of networking and TCP/IP
General knowledge of security architecture design and implementation

Essential Duties & Responsibilities

Present Secureworks’ services from technical and business perspective
Perform demonstrations of Secureworks’ technology
Analyze client needs and design/scope solutions accordingly
Travel 30% to attend onsite meetings

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Strong written and verbal communication skills
Must demonstrate a client service culture
Must be a team player

Education and Experience:

2 or more years of applicable information security experience
Bachelor degree or higher preferred
GIAC and CISSP certifications preferred

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0055 NOC Support Engineer (2nd Shift) (Atlanta, GA)

Position Summary
The Network Operations Center (NOC) is a 24/7 support centre. A NOC Support Engineer’s role is to support the SecureWorks infrastructure. This work is shift based and will require that you monitor both our ticketing and System / Event monitoring application. Our service lines have varying Service Level Agreement (SLAs) response times so the ability to prioritize events and hand off as required is a must.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Excellent Customer Service
Ability to Work in a fast paced environment
Works well in a team environment.
Excellent communication skills
Perl and or BASH scripting Skills
Working knowledge or exposure to ITIL.
Knowledge of BSD and BSD specific Protocols: CARP, openOSPF

Education & Experience

Linux with preferably 3 to 4 years of experience. (RHEL, CentOS preferably)
TCP / IP protocol Stack
Foundation Cisco Skill Set:
OpenLDAP / AD Directory Services
Network / Host Monitoring Skillset: CiscoWorks, Nagios, Samhain.
Experience with working in a NOC environment
Experience with setting up or working in a Service Desk
Experience with MySQL, Oracle or DB2.
Completion of the LPI 1 post hire will be required

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0638 Product Marketing Manager - Security & Risk Consulting (Atlanta, GA)

Position Summary
The SecureWorks Product Marketing Manager – Security and Risk Consulting position is a full-time role within the SecureWorks Product Marketing team. The Product Marketing Manager’s responsibilities include developing messaging for SecureWorks’ Security and Risk Consulting services, understanding target buyers, creating and managing content, and supporting sales and marketing initiatives.

SecureWorks Product Marketing Manager is expected to be capable of managing tasks and functions with limited supervision and providing input to processes with an eye toward improved productivity.

Preferred Technical Experience:

Familiar with Microsoft Outlook, Excel, PowerPoint, Word, Internet browsers (Internet Explorer, Mozilla/Firefox, etc.)
Understanding of network and information security technologies (Firewalls, Intrusion Detection and Prevention, Security Information Management, etc.)
Understanding of regulatory compliance and security standards (PCI, HIPAA, GLBA, ISO 27001, etc.)

Essential Duties & Responsibilities

Evaluate market needs and buyers for Security and Risk Consulting services
Develop effective messaging for Security and Risk Consulting services
Support content needs for marketing assets
Provide standardized content to support sales and marketing
Support training of sales staff and channel partners

Additional Responsibilities

Perform other essential duties as assigned
Work with others as needed to support product marketing initiatives

Knowledge, Skills, & Abilities

Strong written and verbal communications skills
Team player with strong work ethic and eagerness to learn
Comfortable with fast-paced environment and rapidly changing priorities. Resourceful and well-organized
Can work effectively with peers, management and internal and external business partners, prospects and clients
High technical aptitude. Understands information security and can learn about our services, technology and market requirements with minimal instruction
Process driven. Seeks continuous improvement of work processes to increase quality and productivity
Ability to travel ~20% of the time

Education and Experience:

Bachelors degree (or equivalent) in marketing, English, technology, journalism, communications, computer science or engineering required
2+ year product marketing experience preferred
Pragmatic Marketing training preferred
Information security knowledge and industry experience preferred

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0001 Software Engineer (Atlanta, GA)

SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leaders Quadrant of Gartners Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
The Software Engineer/Developer will be a key member of the engineering team, responsible for designing, developing, and testing software in a multi-platform environment using cutting-edge technology. The engineer/developer will work with system administrators, security analysts, and clients to ensure that we produce high quality products that exceed expectations. This is a challenging and also very rewarding position where interesting projects in security are implemented in order to protect our clients from Internet intrusions.

Preferred Experience:

JAVA, J2EE, Linux/UNIX fundamentals, Oracle, MySQL, JSP, XML, MVC frameworks, Tomcat, Apache, CGI, and shell scripting

Essential Duties & Responsibilities

Design and develop software systems and applications
Interface with key stakeholders in Product Management, Operations and Quality Assurance to ensure completion of software projects on time and budget
Participate in developing architecture recommendations.
Troubleshoot infrastructure functionality and performance issues including database interfaces
Provide systems operational support, technical skills to monitor, operate and maintain technical infrastructure and test new methods, software, hardware, data flow and interfaces with existing systems
Implement web frameworks used to develop enhanced user experience

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Solid technical knowledge of high level programming languages, databases, interfaces, and familiarity with application program development alternatives.
In-depth knowledge of the system development life cycle, and system and application program development technological alternatives.
Proven understanding of state of the art application development support software packages, proficiency in at least one higher level programming language.
Proven solid analytical and problem solving skills.
Strong knowledge of interface design and user centered design methods.
Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.

Education and Experience:

Applicant must have strong knowledge and skill sets in JAVA
Applicant must have a working understanding of application containers, J2EE services and associated technologies
Applicant must have strong knowledge of Linux/UNIX fundamentals and be well versed in relational databases.
Strong technical knowledge and understanding of distributed systems
The applicant must also be project oriented and able to work with minimal day-to-day direction.
Information security knowledge is preferred
The applicant must be highly motivated and willing to take on projects under deadline.
Experience in building high quality and high performance system
Bachelors degree in Computer Science, or related discipline, or equivalent work experience
Typically a minimum of five years of systems analysis and application program development

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0301 Inside Sales Representative (Atlanta, GA)

POSITION SUMMARY
The Inside Sales role has responsibility for conducting outbound market contact activities positioning Managed Security and Professional Consulting services to small and large enterprises. The Inside Sales Representative provides front end sales activities including initiating prospect relationships, creating further interest and driving value driven conversations with SecureWorks Direct Sales team.

Essential Duties & Responsibilities

Initiate, maintain and master on-going relationships with each prospect on the basis that each communication provides value to the prospect.
Understand prospect’s business and information security environment.
Articulate clearly a technical acumen and understanding to each prospect.
Intuitively and proactively understand prospect concerns and facilitate escalation to the appropriate Direct Sales team resources.
Position and match Secureworks capabilities to each prospect business driver and challenges.
Perceived as a prospect advocate/peer to ensure all potential service objectives will be addressed and met.
Enable a positive sales experience with all prospects.
Meet and exceed monthly qualified lead quota of 16 qualified leads.
Grow revenues for assigned territory by identifying potential Managed Security Services and Professional Services opportunities.

Additional Responsibilities

Communicate effectively and establish win/win partnership with assigned territory Direct Sales Representative to drive new business revenues.
Identify referral partners and prospects and coordinate communication to direct and channel sales team.
Maintain, update and follow established sales processes for customer relationship tools for each prospect interaction.

Knowledge, Skills, & Abilities

Unquestioned integrity and personal ethics; willingness to speak up in potentially difficult one-on-one situations.
High energy level, with ever present resolve to bring best effort on a daily basis.
Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature and flexible.
Ability to accept and provide constructive recommendations with team members.
Openness and ability to adjust sales and communication processes.
Resourceful and well organized.
Ability to establish credibility and be decisive.
Service oriented, but assertive and persuasive.

Education and Experience:

Minimum of 2 years experience in direct sales/inside sales/lead generation and/or college graduate with desire for career in professional sales.
Strong ability and awareness to grasp complex, sophisticated solution service sales processes and position effectively to prospects.
Ability, passion and desire to conduct outbound telephone activities on an everyday basis.
Team oriented with ability to thrive and add to a competitive, energy filled environment.
Persistence and willingness to learn and adapt on a daily basis.
Bachelor degree or higher.
Must be available to work in Atlanta, GA.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0635D Security Intern (Atlanta, GA/Chicago, IL/Myrtle Beach, SC)

SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leaders Quadrant of Gartners Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Position Summary
Participate in a high paced security as a service learning environment while contributing to company goals. Activities include troubleshooting and administrating client premise security equipment and responding to, research and providing solutions for the health and wellness of devices that protect clients around the globe. Documentation of communications with clients, working in a team environment with guidance of a mentor and management.

Key Responsibilities:

Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level. Utilize internal guidelines for effective call processing and escalation of reported problems.
Ongoing Training program including plus structured product or vendor related training. Keep up to date on current product versions and/or new products during specified business hours.
Participate in knowledge sharing with other engineers and develop solutions efficiently. Coordinate or participate in individual or team projects to enhance the quality and efficiency of support.
Study and become competent in the architecture of an Enterprise class SIEM platform.
Mentor and assist new interns as necessary.

Skills & Abilities:

Must have strong communication and problem solving skills
Must be a team oriented trouble shooter, interfacing with multiple functional groups to develop scalable solutions to problems as they arise.

Education and Experience:

Pursuit of a bachelors degree in related field, an associates degree in a related field, or equivalent experience
2-4 years work experience in a technical client service role demonstrating excellent customer service principles and high work ethic (reliable, punctual, etc.)
Hands-on experience with Windows and/or Linux/Unix operating systems
Exposure to / experience with internetworking technologies and protocols including TCP/IP and routers a plus
Working knowledge of general software and internet applications

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0635C Security Intern (Atlanta, GA/Chicago, IL/Myrtle Beach, SC)

SecureWorks is a market leading provider of world-class information security services with over 2,800 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, including more than ten percent of the Fortune 500, rely on SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes SecureWorks the premier provider of information security services for any organization. Positioned in the Leaders Quadrant of Gartners Magic Quadrant for MSSPs, SecureWorks has also won SC Magazine's "Best Managed Security Service" award for 2006, 2007, 2008 & 2009.

Key Responsibilities:

Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level. Utilize internal guidelines for effective call processing and escalation of reported problems.
Ongoing Training program including plus structured product or vendor related training. Keep up to date on current product versions and/or new products during specified business hours.
Participate in knowledge sharing with other engineers and develop solutions efficiently. Coordinate or participate in individual or team projects to enhance the quality and efficiency of support.
Study and become competent in the architecture of an Enterprise class SIEM platform.
Mentor and assist new interns as necessary.

Skills & Abilities:

Must have strong communication and problem solving skills
Must be a team oriented trouble shooter, interfacing with multiple functional groups to develop scalable solutions to problems as they arise.

Education and Experience:

Pursuit of a bachelors degree in related field, an associates degree in a related field, or equivalent experience
2-4 years work experience in a technical client service role demonstrating excellent customer service principles and high work ethic (reliable, punctual, etc.)
Hands-on experience with Windows and/or Linux/Unix operating systems
Exposure to / experience with internetworking technologies and protocols including TCP/IP and routers a plus
Working knowledge of general software and internet applications

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0195 Security Analyst (Atlanta, GA/ Chicago, IL/ Myrtle Beach, SC)

Security Analysts perform real-time log analysis to provide network and data security for SecureWorks client leveraging SecureWorks’ Sherlock technology platform. Analysts provide excellent client service while evaluating the type and severity of security events by making use of packet analyses, and an in-depth understanding of exploits and vulnerabilities. Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures. Document all client communications. Work in a team environment and monitor the health and wellness of security devices on our client’s networks.

Preferred Technical Experience:

Significant experience with Linux, TCP/IP, UNIX, NT, IP Routing
Firm understanding of regular expressions
Understanding of database structure and queries
Understanding of basic network services, vulnerabilities and attacks
Good knowledge of NDIS platforms, as well as exploits and vulnerabilities

Essential Duties & Responsibilities

Respond to inbound phone and electronic requests for technical assistance with SecureWorks products
Manage all customer situations in a professional manner with emphasis on customer satisfaction
Configuration and troubleshooting of SecureWorks iSensor and associated infrastructure
Assess incident severity and escalate to the next level as needed
Keep customers abreast of changes in status during issue resolution
Set clear expectations and provide timely follow-up to customers as appropriate
Utilize internal guidelines for effective call processing and escalation and client service
Interact with network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote

Additional Responsibilities

Must be able to manage customer accounts and confidently communicate technical information to SecureWorks client base
Maintain keen understanding of evolving Internet threats to ensure the security of SecureWorks Client networks
Learn prerelease products in the area(s) of support responsibility in order to support them when released
Write technical articles for internal knowledge base
Participate in knowledge sharing with other analysts and develop customer solutions efficiently
Coordinate or participate in individual or tem projects to ensure quality support for our clients
Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Must have strong written and verbal communication skills
Customer Service background and good written and verbal communication skills
Cisco Security Agent experience is a plus
Ability to maintain focus while performing in depth log analysis
Attention to detail and great organizational skills
Good interpersonal, and organizational skills, as well as phone and customer service skills

Education and Experience:

Bachelor's Degree or equivalent in Computer/Electrical Engineering or Computer Science or equivalent work experience.
three or more of experience as Network Intrusion Analyst
Experience / Knowledge of Cisco NIDS devices
Experience / Knowledge of Cisco Security Agents, Cisco Pix , ASA or CheckPoint Firewalls desirable
Experience / Knowledge of variety of Intrusion Detection platforms
Experience with VPN, SSL, other encryption methodology / technology a plus

Certifications Desired

CCNA, CCSP, CSPFA Certifications a plus
GIAC, GCIA, GCIH, GCFW, GHTO, GSEC or similar certification desirable

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0386 Security Response Analyst (Providence, RI)

Position Summary

A Security Response Specialist on the Security Response Team aids in the management and monitoring of client intrusion detection devices and log management devices within SecureWorks Managed Security Services (MSS) division. Security Response Specialists are briefed on the latest security threats and vulnerabilities to perform deep network and packet analysis to identify client security breaches. Security Response Specialists will act as a security advocate for a number of well established global enterprise clients.

You will be working in an 24x7x365 operations center environment with other security and networking professionals and will be responsible for addressing emails, scheduling IDS signature platform updates, performing security threat analysis of viruses, bots, and Trojans and working with clients to remediate security related issues.

The requirements for a Security Response Specialist position include a bachelor’s degree program in a relevant field or relevant experience in networking or system administration. Ideal candidates have familiarity with supporting production servers or networks and have a passion and interest for technology as well as desire to learn more about security related platforms and malcode analysis.

Within 6-12 months period, you will be exposed to and become competent with at least three intrusion detection platforms and a multitude of attack toolkits and software vulnerabilities. The work is fast paced and challenging and you will learn a vast amount of network security and practical understanding in a short amount of time.

Positions are on a shift schedule of 1st (8am-4:30pm), 2nd (4pm-12:30am) and 3rd shift (12am-8:30am) and shifts include working one weekend day a week. (Sunday-Thursday) or (Tuesday-Saturday)

Essential Duties & Responsibilities

Professionally and courteously answer inbound calls, authenticate callers, create tickets, fill out necessary checklist paperwork, generate and respond to CRM tickets for all work and informational requests, handle client complaints, and escalate according to established procedures.
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery systems and communicating with client representatives in a timely manner.
Stay informed of current events in the security industry including the latest exploits and threats, as well as, preventative measures, remediation and restoral techniques.
Ensure Security Events are being monitored, acknowledged, and acted upon with in published SLAs and SLOs.
Ensure that we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets
Review of Statistical models and appropriate action analysis with client feedback
Ability to work in fast paced, multi-tasking operations environment

Knowledge, Skills, & Abilities

Experience with a variety of operating system experience, Windows/Linux/Unix in a functional capacity.
CCSA, CCNA, GCIH, GCIH or CEH Certification Preferred
Networking experience and understanding in the following:
- Basic routing principles and networking fundamentals
- Well known protocols and services (FTP,HTTP,SSH,SMB,LDAP)
- Command line interfaces
- Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep)
Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills
Well spoken and articulate, with excellent writing abilities. Must be able to communicate technical details a clear, understandable manner
Client oriented, strong interest in a satisfied client
Self starter, with a strong interest in technology and a desire to learn and grow in the Networking/Security field
The ability to pick new technology or concepts up very quickly

Education and Experience:

1 to 3 years hands on Systems Administration or Network Security experience
Bachelors degree program in a technical field such as Computer science, Information Technology or Engineering or equivalent work experience.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0417 Administrator - Health & Infrastructure (Providence, RI)

POSITION SUMMARY

Working in a Security Operations Center, a Health & Infrastructure Administrator answers inbound phone calls, addresses client emails, and monitors the device health of network security devices such as Firewalls, Intrusion Detection Systems, and other Unix/Linux based platforms. Additionally, this position also provides intermediate to advanced level troubleshooting support for all devices managed and monitored by the Health & Infrastructure Team. All work is tracked via a ticket based CRM system. Applicants must demonstrate exceptional attention to detail, possess excellent analytical and troubleshooting skills, and be capable of maintaining high levels of client satisfaction.

Responsibilities

Take ownership of and troubleshoot tickets generated by the health monitoring system. Tickets consist of alerts for unreachable devices, devices not reporting events, and miscellaneous hardware and software failures
Resolve problems introduced into client networks including, but not limited to, broken VLAN settings, broken span port settings, changed IP addresses, duplicated IP addresses, changed access control lists, and incorrect NATs
Meet service level agreements regarding response time and client notification
Remotely manage client devices and correct problems
Demonstrate excellent communication and client care skills by documenting all analysis work and communications within a ticketing system
Professionally and courteously answer client phone calls and email by:
- Authenticating callers
- Creating and/or updating tickets for all work and requests
- Handling client concerns
Identify internal SecureWorks infrastructure outages and escalate to the appropriate groups for resolutionThis includes but is not limited to:
- Monitoring systems
- Ticketing systems
- Authentication servers
- Databases
- Productivity tools
- Management consoles
Work with other teams to create tools and documentation to improve the speed and accuracy of problem resolution by the Health Team
Develop and document appropriate health troubleshooting techniques and guides for new platforms by working with senior engineers as new product offerings are being created
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

Requirements/Experience

Bachelors degree in a systems administration, networking, or technical field such as computer science or engineering, or equivalent work experience
2+ years experience with security appliance technology or Linux based hardware platforms
Cisco or A+/Linux certifications required
Excellent written and verbal communication skills
Time management and organizational skills
Understanding of intrusion detection, firewall operations, and other general security practices
Strong understanding of Unix or Linux operating systems including, but not limited to:
- Navigating the directory structure
- Managing processes
- Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line
- Identifying potential problems from system logs
Solid understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, and the OSI model
Ability to read and interpret network diagrams

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10-0681 Account Manager - Enterprise (Charlotte, NC)

POSITION SUMMARY

The Senior Enterprise Account Manager will have responsibility of managing a strategic relationship with one of our largest clients in the financial vertical. The Account Manager provides account leadership, develops client relationships at the senior and technical level, and is regarded by the client as an advocate, trusted advisor and partner.

Essential Duties & Responsibilities

Build strong relationships with the client at senior management level through technical level
Grow revenues for assigned book of business by driving cross-sell opportunities
Maintain 100% plus book of business
Gain long-term service commitments from assigned account
Understand client’s business and information security environment.
Clear understanding of technical acumen and ability to communicate effectively with technically sophisticated clients.
Intuitively and proactively understands client concerns and facilitates escalation to the appropriate resources to address and resolve each situation
Perceived as a client advocate to ensure all service issues are resolved and the client experience is enhanced
Close all renewal revenue sales on a timely basis.

Additional Responsibilities

Expand relationship between client and the SecureWorks executive team, Secure Operations Center personnel and other key SecureWorks associates
Assist with oversight of services rollout to the client
Define and communicate additional client training programs
Maintain and update customer relationship tools for each client interaction
Accurately process sales order information

Knowledge, Skills, & Abilities

Unquestioned integrity and personal ethics; willingness to speak up in potentially difficult corporate situations.
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature and flexible.
Effective reasoning abilities and communication skills
Resourceful and well organized.
Ability to establish credibility and be decisive.
Service oriented, but assertive and persuasive

Education and Experience:

Minimum of 10 years experience in direct sales/account management in technology, information security or managed service industry, preferably serving Fortune 500 companies
Ideally has worked with large financial clients in the past
Strong business and technical acumen
Experience working with complex, sophisticated clients while maintaining multi-million dollar contracts
Proven experience in managing complex teams and client relations
Advanced negotiation, communication, writing and organization skills
Successful track record in direct sales with enterprise level accounts.
Bachelor degree or higher.

Location

Ideal location - Charlotte, NC

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355-10-0657 Firewall Engineer - Dedicated Teams (Atlanta, GA / Providence, RI)

Position Summary
A Platform Engineer is responsible for supporting the 7x24 Security Operations Center (SOC) with advanced technical escalations as well as overseeing the integration of commercially available security products with our people, processes, and SIM technology. This individual serves as the technical authority and product expert for our clients and internal teams.

Essential Duties & Responsibilities

Evaluate new products or features
Level-of-effort assessments
Comprehension of the vendor roadmaps and preserving the overall relationship
Maintaining centrally managed consoles and critical infrastructure that enables our SOC to manage firewall and intrusion detection devices
Participate in an on-call rotation
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery systems and communicating with client representatives in a timely manner
Ensure Security Events are being monitored, acknowledged, and acted upon
Ensure that we are implementing best practice security policies that address the client's business needs while protecting their vital corporate assets
This position is a training ground for the next level of support. The incumbent participates in ongoing training programs to understand our processes, systems and the technologies that we support.
Regularly provide high level proactive technical support including device upgrades, VPN configuration, and hot sparing
Stay informed of current events in the security industry including the latest exploits and threats, as well as, preventative measures, remediation and restoral techniques
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Knowledge of trouble ticketing and CRM
Understands the operation of test and analysis equipment such as protocol analyzer, LAN/WAN sniffers, etc.
Thorough understanding of the OSI model
CISSP, CCSA, CCSE, CCNA, CCNP or other Vendor Security Certification
Knowledge of firewall and VPN technology such as Check Point, Juniper NetScreen, Sidewinder, SonicWall, Cisco PIX, Fortinet, or knowledge of intrusion detection systems such as SNORT, McAfee, TippingPoint, SourceFire, IBM-ISS Real Secure/Proventia, and Cisco IDS
Knowledge of VPN technology
Working knowledge of PERL and BASH
Knowledge of Unix Operating Systems
Excellent written, verbal communication and organizational skills
Ability to read and interpret network diagrams
Strong interpersonal and client service skills
Experience with processes in functional area (i.e. trouble management, fault management, and provisioning
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Handle multiple tasks simultaneously

Education & Experience

Bachelor’s Degree, or equivalent experience
4 to 6 years of functional experience
Strong background in network security management, internet firewalls, routing technologies and intrusion detection

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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355-10-0649 Senior Manager - Dedicated Teams (Atlanta, GA/Providence, RI)

Position Summary
This is a management position with high visibility and significant responsibility supporting all SecureWorks clients receiving SecureWorks Managed Security Services. This individual is responsible for providing management, leadership, and mentorship to technical and non-technical personnel within an Operations environment as they support clients with any of their service requests related to the management and monitoring of security technology such as Juniper, Checkpoint, and Cisco. In addition to supporting all aspects of operational support this individual will also be responsible for supporting all administrative tasks related to supporting internal reporting employees which include, but are not limited to, annual performance reviews, compiling budgets and managing to those budgets, building and supporting service performance metrics, and developing a career growth path.

Essential Duties & Responsibilities

Manage a dedicated engineering team consisting of Project Managers and Engineers
Manage the overall client relationship within all aspects of the delivery of their MSS services
Create and review all Root Cause Analysis documentation presented to the client outlining concerns with their MSS services
Act as client’s liaison with SecureWorks Product Management /Development organization to support their service enhancement requests
Ability to work outside of business hours based on client and operational needs
Provide client training to SecureWorks Security Operations Center to keep them up to date on all client standard operating procedures
Work as client’s liaison when working with their technology vendors to troubleshoot an issue related to their managed hardware/software
Work with client to process and review any questions related to their billing process
Work with client to review their performance metric needs and executing on filling those needs
Work with the client’s auditing department to complete all required security audit questionnaires related to the services that SecureWorks provides
Work with SecureWorks Security Operations Center Managers to roll out newly assigned processes on behalf of the client and repair any existing processes that are not scalable operationally
Perform on site quarterly reviews providing an overview of the deployment of the client’s MSS services
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
Provide on-call support for Operations
Periodically travel to client premise as required

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Excellent written and verbal communication skills
Excellent Microsoft office skills including advanced knowledge of MS Excel and PowerPoint
Excellent interpersonal skills with the ability to interact professionally with all levels within the organization
A proven history to provide detailed, thorough deliverables in a timely manner
Being able to work in a high pressure, fast paced environment with rapidly shifting priorities

Education & Experience

Bachelors Degree and/or 10+ equivalent experience in related field
Experience managing senior engineering teams
Experience managing enterprise client service relationships
Experience in capacity planning staffing to cover a 7x24 engineering operation
Experience with creating/maintaining operational documentation as required
Experience with presenting service performance data to an external client as required

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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355-10-0671 SOC Analyst - Device Management (Providence, RI)

Position Summary
Working in a Security Operations Center, a Device Management Engineer answers inbound phone calls, addresses client emails, and prepares and implements changes on network security devices such as Firewalls, Intrusion Detection Systems, and other Unix/Linux based platforms. Additionally, this position also provides intermediate to advanced level troubleshooting support for all devices managed and monitored by the Device Management Team. All work is tracked via a ticket based CRM system. Applicants must demonstrate exceptional attention to detail, possess excellent analytical and troubleshooting skills, and be capable of maintaining high levels of client satisfaction.

Essential Duties & Responsibilities

Responsible for making intermediate to advanced device configuration changes and working with clients troubleshooting network and security related issues
Meet service level agreements related to device change processing
Remotely access managed devices via in-band and out of band
Work within a 7x24 shift-scheduled security operations environment
Responsible for answering inbound calls and emails from technical clients (Network Administrators/Application Owners), authenticate callers, create tickets for all work, and address a client request or issue
Support activating new client accounts through the provisioning/installation of firewalls (primarily Checkpoint, Juniper, and Cisco), IDS/IDP devices (primarily ISS, SourceFire, Cisco), out-of-band access terminal servers, Qualys scanners, and SecureWork's own proprietary devices
Handle escalations from first level technicians and provide basic mentoring to newer employees
Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Intermediate to advanced level of Linux experience including system administration and CLI
Generally familiar with basic scripting/programming: Examples such as: PERL, BASH, MySQL
A proven ability to independently support and manage client Firewalls, Intrusion Detection security devices , and other security related platforms
Dedication to client service and passion for learning and security
Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocols/services including GRE, BGP, and OSPF, ARP/NAT, and command line interfaces
Well spoken and articulate containing an attention to detail with excellent writing abilities.
Must be able to communicate technical details in a clear, understandable manner
Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
Retaining ownership of escalated issues and work to resolution
Ability to read and interpret network diagrams

Education & Experience

Bachelors degree in a systems administration, networking, or technical field such as computer science or engineering, or equivalent work experience
2+ years experience with Firewall technology such as CheckPoint, Cisco, Juniper, or Imperva
SANS/GIAC Certifications (GCFW, GCIA, and GCIH) a significant plus
Must possess current certifications for enterprise level security platforms such as CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0054 Virtualization/Storage Engineer (Atlanta, GA)

Position Summary
Responsibilities of this position include the administration and monitoring of the current installed EMC Storage Arrays, VMware ESX and Central Backup Infrastructure. This role will additionally be responsible for possessing and maintaining knowledge in all areas of Virtual infrastructure including storage related software and hardware currently deployed and for performing technology assessments, tuning, configuration, and capacity planning.
The candidate will be involved in evaluating and deploying the latest virtualization, storage and technologies to meet operational requirements of the business.
Other responsibilities include development of business process, policies, procedures, structure and oversight of the Virtualization and Storage Infrastructure.

Essential Duties & Responsibilities

Installation, configuration, troubleshooting and management of VMware Infrastructure ESX 3.5 and 4 based systems.
Lead or assist in the design, implementation, troubleshooting and operation of the enterprise-wide storage and backup infrastructure.
Configuration and management of VMware VirtualCenter, VMware HA, VCB, Automated Provisioning, and VMware clustering.
Manage VMware connectivity with shared storage (SAN) solutions
Knowledge of all types of RAID configurations.
Configuration and management of EMC arrays and Cisco, Qlogic, and Brocade SAN storage connectivity.
Perform standard system administration on Linux and Windows as necessary to support environment.
Document, manage, and perform backup and disaster recovery of VMware and Storage environment.
Maintenance of infrastructure design documentation
Keep current with emerging technology and issues.
Conduct research on emerging products, tools, services, protocols, strategies, best practices and standards in support of VMware and Storage environment.
Assist in management of the Interaction and negotiation with vendors, outsourcers, and contractors to obtain technical services and products.
Lead planning and development of tools, utilities, and mechanisms that automate the operation, monitoring, and documentation of enterprise VMware, storage and backup infrastructure
Provides technical support (including participation in a 24x7 on call rotation) for complex production systems and services
Performance tune and assess health of Storage, virtual machine implementations, and backup infrastructure across Linux and Windows deployments on VMware ESX.
2 to 4 years with Installation and Management of Symantec Netbackup/EMC Legato Networker, or equivalent enterprise backup management product.
Work closely with the system/software vendors to install and support the latest software and hardware patches as determined by the vendor.

Additional Responsibilities

Perform other essential duties as assigned

Knowledge, Skills, & Abilities

Very good working knowledge of Symmetrix, Clariion, Celerra, VTL, NAS, NFS, CIFS, VMFS, BCV, SRDF, ECC, Storage Scope and Timefinder snap.
In-depth technical knowledge of network, PC, and platform operating systems, including all versions of Windows and Linux.
Strong knowledge of TCP/IP and network administration/protocols.
Ability to conduct research into security issues and products as required.
Strong understanding of the organization’s goals and objectives.
Strong interpersonal and oral communication skills.
Highly self motivated and directed.
Strong organizational skills.
Excellent attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

Education & Experience

BS / CS or equivalent/or 7+ to 10 years equivalent work experience.
Hands-on experience installing, configuring, managing, and monitoring all aspects of virtual machines using ESX Server, and Vcenter in a large (>300 VM, multi-site) environment.
5 to 7+ years with Vmware ESX, as well experience with vSphere.
Hands-on experience with vMotion, VM Templates, VMware HA, SRM, P2V, DRS (Dynamic Resource Scheduler) and Clustering.
Experience in Fiber Channel SAN administration with Cisco Director level switches, Brocade switches and Qlogic switches.
Cisco Nexus experience desired.
Hands-on experience with iSCSI
Experience with tape libraries and enterprise backup software required
Experience in developing scalable policies and procedures, including system standards, capacity planning, and centralized management
Experience working in a team-oriented, collaborative environment.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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10-0625 Security Engineer - Device Management Engineer (Atlanta, GA/Chicago, IL)

Position Summary
SecureWorks is hiring Device Management Engineers in multiple locations, including Chicago, IL (Western Suburbs), Atlanta, GA, and Myrtle Beach, SC. The position is part of the Device Management Team within one of SecureWorks Security Operations Centers (SOCs). Periodic on-call duties are required.

Essential Duties & Responsibilities

Configuring and Troubleshooting all of the listed technologies
Maintaining all of the listed technologies (including upgrades, patches, signature updates, etc.)
Minor scripting (bash/perl) as required

Additional Responsibilities

Perform other essential duties as assigned

Technical Skills

Linux
WAF
Cisco Firewall and IPS
CheckPoint Firewall and IPS
Juniper (Netscreen) Firewall and IPS
Sourcefire IDS/IPS
Snort IDS
TippingPoint IPS
ISS
Rapid7 Scanning Architecture
Imperva Web Application Firewall (WAF)
Cisco CSA Host-based IPS

Knowledge, Skills, & Abilities

Dedication to Client Service
Passion for learning and security
Significant attention to detail
Solid logical problem-solving skills
Confident, Comfortable phone presence
Excellent written and verbal communication skills
Expert-level knowledge of networking
Intermediate/Advanced-level knowledge of Linux
Solid understanding of Firewall, IDS, and IPS technologies
Periodic on-call duties

Education & Experience

Experience with listed technologies a significant plus
SANS/GIAC Certifications (especially GCFW, GCIA, and GCIH) a significant plus
Cisco/CheckPoint/Juniper Certifications a plus
Bachelor’s Degree or higher in Computer/Electrical Engineering a plus

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0608 Security Researcher (Atlanta, GA)

POSITION SUMMARY
The Security Researcher supports the SecureWorks Counter Threat Unit by playing a critical role in protecting our clients from being compromised. The Security Researcher will analyze and respond to emerging threats and rapidly develop and vet countermeasures for our service lines. The Security Researcher is a major team contributor, a mentor to less knowledgeable members of the technical staff, a trusted professional among the security research community, and a public representative of SecureWorks.

Preferred Technical Experience:

Modern attack architectures and security tools
Reverse engineering tools (e.g., debuggers, disassemblers)
Assembly language / shell code
Microsoft Windows internals
Linux administration
TCP/IP networking
Web protocols (e.g., HTTP, SOAP, WS-*)
Web technologies (e.g., HTML, JavaScript, XML, JSON, REST)
High-level scripting languages (e.g., Python, Ruby) and shell scripting
C/C++
SQL
Presentation tools (e.g., PowerPoint)
Discrete mathematics / Cryptography

Essential Duties & Responsibilities

Rapidly develop a thorough understanding of SecureWorks’ service offerings.
Employ strong knowledge of security concepts and practices to proactively identify threats, vulnerabilities, and exploits.
Investigate and analyze new threats, vulnerabilities, and exploits. Includes documenting and developing countermeasures.
Support SOC through responding to escalations and providing training / continuing education.
Assist Product Management and Engineering with requirements, architecture and design for existing and new service lines.
Write technical papers and deliver external and internal presentations introducing new and novel security research.
Support specialized security needs for high-end clients.
Ensure their projects are completed on time and with a high level of quality.
Make recommendations for appropriate development, engineering and corporate processes and procedures.
Assist in continuing to elevate the reputation of the Company to that of the ‘Global Leader in Information Security Services’.

Additional Responsibilities

Act as a core contributor to the Counter Threat Unit.
Be a mentor to SOC Analysts and less knowledgeable members of the technical staff.
Represent the Counter Threat Unit in cross-departmental endeavors.
Answer questions from internal and external clients regarding threats and SecureWorks services.
Contribute to the conception and prototyping of new service initiatives.
Suggest or implement enhancements to existing service lines.
File and track bugs and issues against SecureWorks systems and software to ensure proper operation.
Perform other essential duties as assigned.

Knowledge, Skills, & Abilities

Strong analytical and problem-solving skills.
Strong time management skills, self-directed, ability to thrive in a fast-paced, dynamic environment.
High level of confidence, enthusiasm and energy.
Demonstrate sound judgment, as displayed by previous experience. Be accomplishment/result-oriented.
Exhibit good written and verbal communications skills.
Proven track record with building and maintaining positive working relationships at all levels.
Courage and willingness to challenge conventional wisdom.
Unimpeachable personal and professional integrity.
Experience in public speaking, presentations, interviews.
Limited travel when required by client and company needs.
Ability to quickly automate tasks through custom programming or scripting using high-level scripting languages (e.g., Ruby, Python), PHP and shell scripting.
Ability to create and query databases using SQL.
Ability to participate in private information sharing and analysis programs limited to vetted and trusted members.

Education and Experience:

Three to five years professional experience in information security, security-related IT or software development work, or security research.
A Bachelor of Science degree or greater in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field; or equivalent education and additional professional experience.
A current, industry-recognized or ANSI / ISO-recognized certification (CISSP, GIAC); or the ability to become certified by the end of the calendar year of hiring.

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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09-0569 Senior Network Engineer (Atlanta, GA)

Position Summary
We are a fast growing, international, dynamic, high energy, and private technology company looking for a Sr. Network Engineer with proven technical skills. This outstanding candidate will be responsible for all aspects of firewalling, routing, WAN/LAN architecture, network services, and general network perimeter security for all SecureWorks corporate facilities worldwide and major Data Center operations. Incumbent will be responsible for solving real world routing and firewalling challenges in a secure manner and must be comfortable interfacing with internal clients and collaborating with diverse departments with differing needs.

Preferred Technical Experience:

5 to 7 years direct experience required in the management and administration of network infrastructure - routers, switches, load balancers, SSL, etc. - in a high-availability infrastructure on a 24x7x365 basis
5+ years experience with network protocols for routing and access, including but not limited to: BGP, OSPF, RIP, EIGRP, RADIUS, TACACS, STP, etc.
Must have very strong VoIP and IP Telephony experience, including Call Manager 4.0, is a major plus.
Minimum Technical Certification: CCNP certification with 3+ years of solid Cisco VOIP implementation experience.
Advanced configuration knowledge of Nexus 7K and 5K series, Cat 6500, 4500 and ASA Cisco equipment
Ability to design enterprise network routing architectures using protocols such as OSPF, BGP, EIGRP, RIP and static routes.
Excellent knowledge of Quality of Service, TCP/IP, OSI Stack, IPSec, Multicast and load balancing techniques are also essential.
Strong virtualization experience with ESX 3.5 and 4 based systems
Strong knowledge of EMC SAN and fiber channel storage technologies
Provides recommendations on architectural changes and design enhancements to the infrastructure to improve reliably and performance, reduce cost, and anticipate company growth and acquisition.
Maintains detailed knowledge of company network standards and the overall regional and global network environments.
Responsible for configuring and maintaining a pro active Network Monitoring System leveraging existing tools in order to maintain and track Network metrics.
Performs ongoing network fine tuning, upgrades and enhances to optimize Network performance, availability, stability and security.
Conducts analysis of network characteristics, troubleshoots problems and recommends procurement, removals, and modifications to network and system components on Cisco base networks.
Provides advanced network engineering and design in support of enterprise network devices and services.
You must also have excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, sales people, vendors and peers. This is essential to the position.
Certifications (CCNA, CCNP, CCDP, CCIE, JNCIA, JNCIS, JNCIP, JNCIE, etc.) will be accorded appropriate weight in the candidate evaluation process, in the context of prior employment experience and networking environments

Qualifications:

Excellent Cisco Switch, Router, VPN, firewall, and Load Balancing Equipment knowledge
Knowledge of telecom and ISP signaling and routing standards, including MPLS, T1, T3, and Metro Ethernet technologies.
Superior problem-solving and analytical skills
Ability to work under varying degrees of pressure and uncertainty
Ability to demonstrate flexibility by embracing change; adapting communication style to setting; investigating and implementing alternate approaches to resolve difficult problems
Ability to work flexible hours and support night or weekend work as needed
Experience generating documentation for peers and NOC staff
Experience with WAP, and Network Access Control, is highly desired

*SecureWorks is an Affirmative Action/Equal Opportunity Employer.

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